FAQ: JailBird
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How can I contact you?

You can reach us at [email protected] or message any of the creators of JailBird via Kickstarter. We’d love to squawk with you!

Last updated: October 31, 2020 13:27

Do you offer international shipping?

Yes, we do! The cost of shipping will be incurred by the customers themselves, and is dependent on the shipping address.

Last updated: October 31, 2020 13:28

How do I get my hands on a Boss Bird?

Sorry, but all Boss Bird tier rewards were sold out during the Kickstarter Campaign. However, the Baller Bird tier contains everything but the custom cards in the Boss Bird tier!

Last updated: October 31, 2020 13:30

What size are the cards?

The cards are the same size as standard playing cards (ie. 2.5” x 3.5”).

Last updated: October 31, 2020 13:30

Is the game available in other languages?

The game is available only in English at the moment; but, possibly, yes once our wings grow more and we reach retail stores!

Last updated: October 31, 2020 13:30

How does the unique evidence add-on work?

Customers can add this as an add-on to their cart. If enough people purchase this, we’ll create unique art for every piece of evidence and add it to the base game for EVERYONE to enjoy. Help support your fellow JailBird players by grabbing this add-on.

Last updated: October 31, 2020 13:32

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us